Return & Exchange Policy

At Serenityfy, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a flexible return and exchange policy to ensure your shopping experience is hassle-free.

Returns

You can return your item(s) within 30 days of receipt for a full refund. To be eligible for a return, the item must be:

• Unused
• In the same condition that you received it
• In its original packaging

How to Initiate a Return

To initiate a return, please contact our customer service team with your order number and reason for return:

• Email: support@serenityfy.com
• Phone: (316) 943-0200

Once your return request is approved, we will send you a prepaid return shipping label. Attach the label to the package and drop it off at your nearest shipping center.

Free Return Shipping

We offer free return shipping on all eligible returns. There is no cost to you for shipping back your item.

Refunds

After we receive and inspect your returned item, we will process your refund. You will be notified via email once the refund is issued. Refunds will be applied to your original payment method and may take 5-7 business days to appear in your account.

Exchanges

If you would like to exchange your product for a different size, color, or another item, you can do so by following the return process:

1. Contact us to start the return process.
2. Place a new order for the item you want in exchange.
3. Once your return is processed, we will issue a refund for the original item.

No Restocking Fees

We do not charge any restocking fees for returned or exchanged items.

Items Not Eligible for Return

We cannot accept returns for:

• Items that have been used or damaged after delivery
• Items not in their original packaging
• Final sale items (Note: Serenityfy does not offer final sale items)

Processing and Delivery

• Processing Time: 1-2 business days
• Delivery Time: 4-6 business days (Free Worldwide Shipping)

Contact Us

For any questions regarding returns or exchanges, feel free to contact our team:

• Email: support@serenityfy.com
• Phone: (316) 943-0200