SHOPPING INFORMATION

1. What payment methods do you accept?
  • We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay.
2. Do you offer worldwide shipping?
  • Yes, we provide free worldwide shipping on all orders.
3. How long does it take to process and ship orders?
  • Orders are typically processed within 1-2 business days. Shipping time varies between 4-8 business days, depending on your location.
4. Will I receive a tracking number for my order?
  • Yes, a tracking number will be provided once your order has been shipped, allowing you to monitor its progress.
5. Can I change or cancel my order after it has been placed?
  • If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed.
6. What is your return and exchange policy?
  • For information on returns and exchanges, please refer to our Return & Exchange Policy. If you need assistance, contact our customer service team.
7. How can I contact customer support?
  • You can reach us by phone at (316) 943-0200 or email at support@serenityfy.com. Our customer support team is here to assist you.

PAYMENT INFORMATION

1. What payment methods do you accept?
  • We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay.
2. Is it safe to use my credit card on your website?
  • Yes, we use secure encryption technology to protect your personal and payment information. Your data is safe with us.
3. Can I pay using multiple payment methods?
  • At this time, we do not support splitting payments between multiple payment methods.
4. When will my credit card be charged?
  • Your credit card will be charged at the time of purchase.
5. Do you offer financing options?
  • Currently, we do not offer financing options. All purchases must be paid in full at the time of checkout.
6. How do I use a promotional code or discount?
  • Enter your promotional code or discount code during the checkout process in the designated field. The discount will be applied to your total purchase amount.
7. What should I do if my payment is declined?
  • If your payment is declined, please ensure that your billing information matches your credit card information. You may also contact your bank or card issuer for more information. If the issue persists, please contact our customer service team for assistance.